About Kool Ducts Heat & Air

Our Story

From the very beginning, we set out to do things differently. Not just to install or repair HVAC systems—but to build a team of professionals who treat your home or business like their own. Friendly, skilled, reliable—these are more than buzzwords. They’re the foundation of our culture.

Since 2000, Kool Ducts Heat & Air has been the trusted HVAC contractor in Wilmington, NC and the surrounding coastal communities. What started as a small, family-oriented operation has grown into one of the region’s most respected heating and cooling companies—but our core values remain the same.

We understand the unique challenges of coastal HVAC systems. From salt air corrosion at Wrightsville Beach to humidity control in vacation rental properties at Carolina Beach, our technicians have seen it all. That experience means we know exactly what your home or business needs to stay comfortable year-round.

Our Journey

Meet Our Leadership Team

Behind Kool Ducts is a leadership team with decades of HVAC expertise and a shared passion for quality workmanship. Their vision is clear: create a company that customers rely on and technicians are proud to be part of.

Jamie

Owner

Leading Kool Ducts with a hands-on approach and commitment to customer satisfaction.

Erik

Owner

Bringing technical expertise and business acumen to ensure quality in every installation.

Debbie Sorg

Manager

Keeping operations running smoothly and ensuring every customer receives exceptional service.

Our Team

Service Technicians

NATE-certified professionals committed to getting the job done right the first time.

The People Behind Your Comfort

The Frontline Technicians

These are the folks you’ll meet in your home or business—the Kool Ducts service technicians. Each is trained, certified, and committed to getting the job done right the first time. Whether it’s a routine maintenance check, a complete system installation, or a middle-of-the-night emergency call, our techs bring professionalism and precision every time.

The Backbone: Our Support Team

Behind every successful service call is a dispatch coordinator, a service scheduler, or a customer care rep making sure everything flows seamlessly. They’re the unseen champions of every successful HVAC fix, and they’re as committed to your satisfaction as anyone on our team.

Ongoing Training & Certification

In this industry, things move fast. That’s why our entire team—from technicians to office staff—participates in regular training and certification. It’s how we stay sharp, stay safe, and stay at the top of our game. Our technicians are factory-trained on all major brands including Trane, Goodman, Carrier, Lennox, and Mr. Cool.

Team Culture & Community Involvement

We work hard, but we also believe in having each other’s backs—and giving back. From team BBQs to community volunteer days, Kool Ducts Heat & Air is more than a company. We’re a family. And we love serving the communities where we live, work, and play—from Forest Hills to Leland, Hampstead to Porters Neck.

Our HVAC Services

At Kool Ducts Heat & Air, you’ll find that you not only receive superior service but that someone is always reachable when you need us. To us, that’s all part of “Making it Happen.” Our complete range of HVAC services includes: